InsurChat B2C
When a customer writes at night, the quote doesn't wait for morning.
InsurChat B2C is an AI assistant that quotes your customers and issues their policies on your website and WhatsApp.
People, companies and amounts are fictional.
Insurance assistant
I read your car from the registration. Are these details right?
- Plate
- 34 ABC 123
- Car
- 2019 Renault Clio 1.0 TCe
Yes, that's right
Your quotes are ready. The best price is 11,486.37 TL from Insurer A.
- Insurer ABest price11,486.37 TLBuy
- Insurer BThis insurer doesn't offer online payment.12,914.82 TLCall me
- Insurer C50,000 TL liability and personal accident included17,942.30 TLBuy
why isnt voluntary liability on all of them, which is highest
The quote that shows an amount on its card is Insurer C, 50,000 TL. Insurer A's card has no separate amount, so I can't say whether it's included or not.
Even if your customer writes at night, the assistant answers.
90% efficiency in quote operations.
Cost per quote in casco quote operations
- With labour
- 110 TRY
- With InsurAI
- 10 TRY
The conversation doesn't end at the quote. It continues after the policy.
- 23:47
- registration.jpg
I read your car from the registration: 34 ABC 123, 2019 Renault Clio 1.0 TCe. Are these details right?
Registration and document reading
It reads the plate and document serial number from a photo.
Quote Liability Replacement car B Economy 1,000,000 TL 7 days A Comprehensive 5,000,000 TL 7 days C Premium 10,000,000 TL 15 days Quote comparison
It relays what the quote says and states plainly what it doesn't.
May I share something about your quote? Is anything making this decision difficult?
A scheduled message when the customer hesitates
It steps in when the customer goes quiet for a while.
- Later that night
Secure payment
Full3 installments6 installmentsApproved on your bank's 3D Secure screen
or
Continue to Insurer A's secure purchase page
Secure payment, or a handover to the insurer's page
Payment goes through a card form with 3D Secure. For some products it's completed on the insurer's page.
- After the policy
if my car breaks down do i get a tow
Yes, towing is covered: twice a year, up to 15,000 TL per event. Anything above is yours.
Source: Insurer A Casco Policy, Assistance Services, Towing
Questions about the policy
It bases its answer on the policy document and shows the source.
i want to cancel my policy
Your cancellation request has been recorded.
Cancellation requests
It takes the request and records it.
i just had an accident, someone hit me from behind
I'm sorry to hear that. First, get to a safe place. Can both cars still move?
Transferred to a representative
Claims guidance and transfer to a representative
It doesn't decide claims or open claim files. It guides customers on the website and transfers them to a representative on WhatsApp.
People, companies and amounts are fictional.
Watch a motor liability sale from start to finish.
People, companies and amounts are fictional.
On screen
I'd like a motor liability quote
What's your situation?
To prepare your quotes, I need your identity and contact details.
Enter your details
- National ID or tax no
- 123******01
- Date of birth
- 14.03.1988
- Mobile
- 05** *** ** 17
- a***@***.com
I've read the KVKK privacy notice
Marketing preference
Could you share the 4-digit code sent to your phone?
SMS code
Send a new code
Your vehicle registration
Upload a photo of your registration, or type the plate and document serial.
About 1 minute later: the customer is looking for the registration
Plate and registration details
- Plate
- 34 ABC 123
- Document serial
- AB ******
Which district do you live in?
kadikoy
Is the vehicle correct?
- Vehicle
- 2019 Renault Clio 1.0 TCe
- Fuel
- Petrol
- Use
- Private
Insurers price on these details.
Are you an SGK retiree?
Some insurers offer retiree discounts.
Collecting quotes from insurers…
- Insurer BBest price. Bought through a representative.11,486.37 TLCall Me
- Insurer ABest price you can buy online.11,902.10 TLBuy
- Insurer D12,914.82 TLBuy
- Insurer C50,000 TL liability and personal accident included.17,942.30 TLBuy
8 quotes on the list.
About 2 minutes later, when the customer hasn't written
Our best price is 11,486.37 TL from Insurer B, available through a representative. Shall we continue with Insurer A, the best price you can buy online right now?
what does no liability cover mean. wont it pay the other side at all
Motor liability pays the other party's loss up to the policy limits: 400,000 TL property damage per vehicle. Voluntary liability is separate additional cover above that limit. If the quote card doesn't show it, there's no additional package. For the same vehicle type, mandatory limits don't vary by insurer; premium and additional cover do.
I'd like to buy the Insurer A motor liability quote
To issue the policy, we need the engine and chassis numbers on your registration.
Engine and chassis number
- Engine no
- K9K*****
- Chassis no
- VF1*********
Before payment, please check your details and confirm the declaration.
Confirm your details
I've read the declaration and information documents
To finish, fill in the secure card form. Your card details go straight to your bank's 3D Secure screen and aren't kept in this chat.
Secure payment
- Card
- **** **** **** 4242
The transaction wasn't completed. Reason: Invalid installment option.
let me try single payment
Secure payment
- Card
- **** **** **** 4242
Taking your payment…
Your payment went through and your policy is issued.
Policy
- Insurer
- Insurer A
- Product
- Motor liability
- Policy no
- **** 7184
- Premium
- 11,902.10 TL
Download policy (PDF)
What's happening in the background?
- ModelIt understood the customer wants a motor liability quote.
- ModelIt opened the right vehicle and registration steps.
- Insurer's systemIdentity received. The code wasn't sent yet because the marketing preference is missing.
- Insurer's systemThe preference was written to the authorized system, and an SMS code was sent.
- Insurer's systemCode verified. Customers whose phone is already verified never see this step.
- Insurer's systemThe vehicle and previous policy were looked up in 3 to 5 seconds.
- ModelThe lookup found the address missing, and it tried to complete it with one question.
- Insurer's systemThe address was updated, and the vehicle was looked up again.
- Insurer's systemThe authorized insurer list came back, and 16 separate requests went out.
- Insurer's systemAnswers came in about 12 seconds; 8 insurers quoted.
- Insurer's systemThe server worked out the best price and the best online price; the model can't change them.
- Insurer's systemA scheduled message went out because the customer hadn't written.
- ModelIt read this as the difference between the legal limit and additional cover.
- Insurer's systemQuote details were fetched.
- ModelIt reported only what the quote data says.
- ModelIt linked the request to the chosen quote.
- Insurer's systemThe quote was checked and still valid.
- Insurer's systemInstallments came back, and a payment session opened.
- Insurer's systemThe insurer rejected the installment option.
- ModelIt stated the error as it is and didn't say a policy exists.
- Insurer's systemThe customer approved on their bank's 3D Secure screen.
- Insurer's systemThe bank reported the result, and the insurer issued the policy.
- Insurer's systemThe policy summary came back, and the PDF was prepared.
The assistant's limits in this flow: It doesn't email quotes, doesn't change prices and doesn't say a policy exists after a payment error.
The same assistant works on your website and on WhatsApp.
<script src="…" data-agent="…"></script>Website
You copy the code from your panel and add it to your site.
someone just hit me from behind. nobody's hurt, what do i do
I'm sorry to hear that. First, get to a safe place. Can both cars still move?
i cant deal with this, can you report it
I can't report it from here, because the insurer takes the claim. If you like, I can transfer you to our representative.
Transferred to a representative
Connected through our partner.
You choose the infrastructure: InsurUp, RegorTech or insurers' web services.
See InsurChat B2C on your own customer workflow.
Schedule a Call23:47
my motor liability ends tomorrow, can i get a quote
I need a few details for your quote.